By now, you’ve probably read about all the benefits of creating a local business listing on one of the popular local business directories. These directories have taken the internet by storm as more and more consumers flock to them to find US local businesses. The reason they’ve become so popular in the past few years is because people got tired of looking for local businesses on the large search engines because frankly, they’re designed to give people national results.
So local business directories were born and savvy local business owners have had to rethink they way they bring in new business by using them.
Online Reviews are an Important Aspect of Local Business Listings
After you’ve created your local business listing on a directory like FindUsLocal.com, it’s time to put it to work for your local shop, service business, or restaurant. And one of the smartest ways to do that is to ensure you have at least ten online reviews for your business.
Today’s consumers demand social proof when looking for local businesses and online reviews are important to them. In fact, one recent study shows that people trust online reviews just as much as they do a personal recommendation from a friend or family member.
But many local business owners have questions about how to get online reviews—and then how to use them to attract new business. So we’ve put together this brief guide to help you with this important aspect of your local business marketing.
How to Get Online Reviews
Many local business owners become overwhelmed when they realize just how important online reviews are because they think they’re so difficult to get. But the truth is, another recent study shows that a full 74 percent of those people surveyed say they are open to leaving online reviews if they’re asked. In other words, if you make it a practice to ask your customers to leave a review for your business on the local business directory, they will do it. It’s just a matter of incorporating the practice into your everyday business.
Respond to Online Reviews
Whether you get raving reviews or ones that are a little less enthusiastic, it’s important for your customers to know that they’ve been listened to. By leaving a simple thank you when someone leaves you a great review, or opening an honest dialogue with those who leave less than favorable ones, you can open up the lines of communication with your customers. And quality local business directories like FindUsLocal.com make it easy with their new comments section. This allows you to leave comments directed toward your customers and community.
When You Get a Bad Review
Bad reviews happen, but the way you respond them will make all the difference in how they affect your local business. Don’t become defensive or arrogant in your response, but instead, listen to what the customer is saying and think about how you can improve your business so another customer won’t have the same experience. Thank the reviewer for their honest opinion, and then tell them how their review helped you implement some changes in the business. Other people will see your response and know that you are a local business owner who cares about the experiences of your customers.
Local business directories are changing the way local businesses operate and local reviews are an important part of that. Follow the above tips and learn how to use online reviews in your local business listings. Pretty soon, you’ll have a line out the door of people who found your business and were convinced to come because of all the great online reviews.