3 years ago

Absolutely the worst experience imaginable. I had my son take my 2012 VW Jetta in for an oil change for $32.88, figuring it would take an hour or less. Two hours later I get a call from my son telling me that the Wal-Mart auto care technician stripped the oil pan when trying to screw in the oil drain plug and my car is not drivable and has to be towed to a local garage. So I take an hour off work and go pick up my son and talk to the Wal-Mart Auto Care manager, who tells me the tow and repairs to my car will be covered by Wal-Mart and that if the total repairs cost less than $500 that they can pay the mechanic directly from the local store. I then drop off my son and head over to the garage to talk to the mechanic about how long and how much it will take to repair my car. I find out that the repairs will cost $479 with taxes and that it can be done the next day. The next day I get a call from the mechanic who tells me that my car is ready for pickup, except that Wal-Mart hasn't and won't pay him. I took another 2 hours off from work to sort it out with the Wal-Mart management only to be told that it requires them to submit a claim and that I have to provide an in-store statement on their iPad and then I have to wait 4-7 days for the Wal-Mart claims department to call me and get another statement and then I could be waiting some additional time before payment is released to pay for the damages they caused to my car, but that they'd try to get it expedited. I called the next day to find out how the claim is going and, after 30 more minutes, the manager told me that I should receive a call from the claims department within 2-3 days. I asked if I could just pay the mechanic myself and have Wal-Mart reimburse me. After another 12 minutes, the manager gives me an 800 number to call (800-527-0566) and my claim number and tells me I need to call to find out if I can pay and get reimbursed. As of the time I'm writing this review, I've been on hold for nearly 2 hours and have not spoken to a claims adjustor yet. So, I'm now out roughly 4.5 hours of my time, I haven't had my car for 2 days, Wal-Mart still hasn't changed the oil, and the mechanic hasn't been paid for the parts and labor they spent fixing what Wal-Mart messed up.