2 years ago

I placed an order and a menu item was not available so they decided what to substitute it with without calling to let me know. I called to complain, the staff person was rude and made it clear they did not have time to call customers. I spoke with a manager and he seemed irritated that I was calling to complain. Asked what he could do to make it right and I told him he could send me plain tater tots in place of the crinkle fries. He went way overboard and sent me two large containers of tater tots with seasoning on them. Obviously he did not care if he fixed the problem! He just made it worse as far as I am conceened.