3 years ago

The most egregious service imaginable! I have been to small claims court a few times. Usually cases have been scheduled at least two or three months out. On this occasion my case was scheduled only five weeks out putting me under pressure to serve the defendant quickly. I called this company and they took my order that Monday and I gave them my cc info. I clarified everything with the secretary and told her to give the server my cell phone # so he/she would call me if necessary. The deadline for service was the upcoming Thursday. The business is a local mechanic in large garage on a main local street. The building has two doors with two side by side addresses (both of which were clearly written on my court paperwork) and has the business name painted all over the entire building. I could not imagine anything possibly going wrong so I was waiting by around Friday to get my receipt for the service. Friday night rolled around near 10 pm when I received an email telling me the business is at a vacant building. The server went to the building at 4:57pm that Thursday at the last minute and went to the door that was not the office but the machine shop. He never checked the other door apparently and lied and said the building was not occupied when they have been there at that spot for at least ten years and are open every weekday. He did not bother calling me to clear up the confusion and not even the next morning but waited till night time and right before the weekend to give me the bad and ridiculous news. Why would he do this, I have never even met the person and had a fine interaction with the secretary and trusted their company. My conclusion was hatred and racism perhaps based on my uncommon name?? Completely irrational but in any case, I have to reschedule my court date. How atrocious that a customer entrusts a service provider with work that they specialize in and they fail on an easy task at a crucial time. Furthermore, they did not want to give me my money back the following week even though it was obvious that they were at fault and had caused me a world of inconvenience! I guess these things happen but the bottom line is do not trust this company, especially in a clutch situation and most of their other reviews here do not seem legitimate as they do not say anything or are made by another process server etc.