4 years ago

The hotel advertises acceptance of online credit charges for hotel rooms but on arrival they refused to accept online credit charges and demanded a cash payment. When I complained to Motel 6 corporate HQ they reversed their decision and returned my cash, then charged my card for the room. Upon checking out the next day I was informed by the hotel management that they were blacklisting me from their property in the future for complaining to corporate HQ on the violation of their own written policy. I am very disappointed that Motel 6 would allow such unprofessional conduct among their franchise managers. This whole incident has given Motel 6 a black eye from my perspective.