5 years ago

I HAD TO MOVE MY PARENTS FROM FT PIERCE TO NORTH CAROLINA EMERGENTLY FOR HEALTH ISSUES. I HAVE BEEN WORKING TO GET A REFUND OVER 200.00 FOR ALMOST TWO MONTHS. AFTER WAITING ON THE THE PHONE TO SPEAK WITH SOMEONE FOR ALMOST 30 MINUTES I HAD SOMEONE WHO I COULD HARDLY UNDERSTAND. i HAVE HAD TO MAKE MULTIPLE CALLS FOR THIS. I WAS TOLD, THE LAST TIME I CALLED, THAT THE MONEY WOULD BE CREDITED BACK TO WHERE EVER SHE PAID THE MONEY. THIS WAS NOT SO. MY MOTHER TOLD ME IT STILL WAS NOT THERE. VERY FRUSTRATING TO HAVE TO THINK ABOUT CALLING AGAIN. I ASKED TO SPEAK WITH A SUPERVISOR BUT NEVER WAS ABLE TO! THIS IS NOT THE WAY TO RUN A BUSINESS AND TAKING ADVANTAGE OF THE ELDERLY WITH SOME WHO NEED EVERY DOLLAR. NOT HAPPY!!!!!