1 year ago
Just got off the phone w/ Keila Edde, my aunt's case manager. We receive care through Choices Blue Care. After 3 /7 missed shifts last week, I got a cancel for not only for tonight, but also tomorrow, Sunday and Monday. She said they didn't have enough caregivers and ours quit (last week). When asked what the backup plan was, she said "I worked 50 hours this week, I'm not coming to YOUR house to take care of YOUR family." (even though that's literally the company's job). It was disrespectful and showed me what this company really feels about its clients and its commitments to caregiving. As a medical professional, I certainly plan to spread the word. The unprofessionalism of the responses here on this page was borne out in my interactions with this case manager. I depended on them and made my clinic schedules based on their care commitments. 3 hours notice and on a holiday weekend is not adequate. I don't have the resources to find back up care. That's literally what this company was hired for and couldn't deliver. Because of the rudeness and disdain of my aunt's case manager, I would give less than one star if I could. If others have had similar issues, or there are whistleblower former employees, please contact me...I plan to purse this neglectful behaviour further. I have reported with copies of communications and the phone call transcript to the Long Term Care Ombudsman, Tn Dept of Health and my friend who works for APS. How many others they are contacted with don't have care this holiday weekend? The necessity of Medical care does not pause for holidays or staff shortages. That's what supervisors, managers, case workers and company owners are for. I also know from a whistle blower that they contacted for hours and services that they did not have staff to cover. The excuses about staff that quit and are on vacation from the case manager were less than truthful. A shame too, because we really liked the caregiver who did come on T and Th... If this is how they respond to complaints about literally not providing the medical services they contacted for, not once but 6 times in a week and a half, I can't imagine how they'd respond to something even more serious. This is not MEDICAL staffing. Medical professionals take their care charges far more seriously.
