1 year ago

Customers beware, my son brought his North Face Parker to get cleaned the other day at Drop n Go Cleaners in Pompton Lakes NJ. He went to pick it up a couple days later and this is what he got in returned, photos below. His white North Face Parka damaged and stained. He asked what had happened and (Millie) a worker told him that she did not know and called the owner (Grace) by phone to ask what happened? She relayed the message to my son, that the feathers in coat did this, when it was cleaned. He came home and showed my wife and I what they did. My wife returned to the Cleaners and complained. She told (Millie) worker to have (Grace Rodriguez) the owner call us and explain what happened and left the coat there. We never received a call from anyone and went back the next day to pick up the coat, Millie told us Grace was not around and said there was nothing that could be done. I could not believe how non responsive, Grace the owner was or unapologetic. This coat runs about $500 and it is completely damaged. My son went to this cleaners because of the reviews. I support local small businesses but this cleaner is the worst. Please do not do business with this business owner. She is not a professional and does not own up to her wrong doings.I was pleased with the way the staff treated me and the quality of the product. The staff acted exactly as I would expect them to in this type of business. My order was filled a little ahead of the schedule--a nice surprise! Their pricing schedule is competitive and fair for what they're offering. This business tried hard to make it's location convenient, and succeeded for the most part.